Updated and effective July 30, 2026 · Applies to the Nown app and official website
Nown may hold children's details, medication records, growth data, and photos that can be sensitive personal information. Add such information only when you are authorized to do so, protect exported backups, and review notification previews. Core recording features do not require notifications or full Photo Library access.
1. Scope and controller
This policy applies to the Nown iPhone app and official website. Nown's developer and operator is the controller responsible for the processing described here. Contact us at support@vanohezy.com. More complete developer identity information shown on the App Store product page supplements this policy.
“Processing” includes collecting, storing, using, organizing, transmitting, disclosing, and deleting personal information. We apply lawfulness, fairness, necessity, transparency, and data minimization. We do not build advertising profiles from family records or sell personal information.
2. Current processing inventory
Care profiles
Names or nicknames, English names, profile type, gender, family relationship, pet or plant type, breed, important dates, avatar, Emoji, and notes.
Source: information you enter or select · Purpose: create and distinguish family, pet, and plant profiles.Care and life records
Time, category, structured values, text, photos, milestone status, and links to a profile or reminder.
Purpose: quick records, timeline, trends, reminder completion, and milestone memories.Reminders and preferences
Reminder title, tag, schedule, recurrence, early alert, notes, completion or postponement, appearance, language, text size, quiet hours, and shortcut order.
Purpose: schedule system notifications, show Today items, and preserve your settings.Backups and support
Backups you export may contain the information above and encoded images. If you contact support, we process the email address, description, screenshots, or attachments you send.
Purpose: let you migrate or restore information and let us investigate and answer support requests.3. Permissions and system capabilities
Notifications
After you grant iOS permission, Nown uses notifications for care reminders you create. Refusing or disabling notifications does not prevent recording or managing information. Withdraw permission at iPhone Settings → Notifications → Nown.
System photo picker
When you choose an avatar or attach a photo, Nown opens Apple's system photo picker. The current implementation does not request full Photo Library access. Nown receives only the images you select.
Network and App Store
If you tap the review option before an App Store ID is configured, Nown may send its app identifier and country parameter to Apple's iTunes Lookup service to find the correct review page. Apple may process request metadata under its own rules.
Current code does not use Location, Contacts, Camera, Microphone, Health, advertising identifiers, or cross-app tracking, and does not embed third-party advertising or behavioral analytics SDKs. Future permissions or SDKs will be assessed, disclosed at the relevant feature, and authorized where required.
4. Purposes and legal grounds
- Perform the core profile, record, reminder, timeline, trends, and memory features you request.
- Perform the service agreement, preserve data relationships and compatibility, and maintain basic security.
- Rely on your consent for notifications, selected photos, and support information you submit; you may withdraw consent.
- Comply with applicable law or protect life, health, and property in an emergency where the law permits.
If purposes, methods, or categories materially change, we will notify you again and obtain consent or separate consent before processing whenever required by applicable law.
5. Storage, retention, and deletion
The current version does not require an account and does not provide an operator-hosted cloud sync service. App records are stored in the iOS app container, images in the app's dedicated directory, and reminders are scheduled through iOS. They generally remain until you delete them, clear app data, or uninstall Nown. Device backups, including iCloud or other system backups, are controlled by your device and backup settings.
You choose where to store an exported backup and how long to retain it; Nown cannot delete that copy for you. Support emails and related handling records are kept only as long as necessary to resolve the request, prevent abuse, handle disputes, and meet legal duties, then deleted or anonymized when no longer needed.
The website has no first-party account and no advertising tracker. Language and appearance preferences are stored in your browser. Hosting and security services may automatically process basic request logs such as IP address, browser type, access time, and requested page to deliver and protect the site.
6. Sharing, processors, transfers, and publication
We do not sell personal information or publish app records. The current app does not proactively upload your family profiles, care records, or photos to the operator. Other parties may process information only in these limited contexts:
- Apple system services: the photo picker, notifications, App Store, review destination, and other iOS features, governed by Apple's rules and your system settings.
- Recipients you choose: a Files location, share destination, cloud drive, or other service you choose for an exported backup.
- Website hosting and security: basic request information necessary for site delivery, content distribution, and protection.
- Legal requirements: disclosures required by applicable law, legal process, or a lawful request from a competent authority.
Before adding cloud storage, family sharing, analytics, or another third-party service, we will list the recipient, contact details, purpose, method, information categories, and retention arrangement, and obtain separate consent where required. A successor after a merger or transfer must continue to honor this policy.
7. Sensitive information and children
Health, medication, growth data, photos, and information about a child under 14 may be sensitive personal information. Nown processes it only for care records, reminders, and memory features you choose. Misuse or disclosure may harm dignity or personal and property safety, so enter only what the feature needs.
Nown is intended for users with appropriate legal capacity. When creating a profile for a child or another person, confirm that you are their guardian, have authorization, or have another lawful basis. A child under 14 should not independently add real personal information or contact support without guardian consent and guidance.
8. Your rights
- Access, correct, supplement, or delete profiles, reminders, and records in the app.
- Export a copy, import a backup, or clear app information at Settings → Data Management.
- Withdraw notification permission in iOS Settings.
- Ask us to explain processing or restrict or delete personal information held through support.
- Request portability where applicable law and technical conditions require it.
Email support@vanohezy.com. We may verify your relationship to the information to protect everyone involved. We generally respond within 15 business days, or explain the reason and expected timing where law or complexity requires more time.
9. Security and incidents
We use minimization, app sandboxing, permission separation, content validation, access control, and maintained software to reduce risk. No device, network, or software is perfectly secure. Use a device passcode or biometrics, review notification previews, and keep backups in a trusted place. If an incident may affect your rights, we will take remedial steps and provide legally required notice through the app, website, email, or another reasonable channel.
10. Updates
We may update this policy for feature, technical, or legal changes and will explain material updates through the app, website, or another prominent channel. New purposes, sensitive information, disclosures, international transfers, or other activities that require consent will not begin until the required consent is obtained.
11. Contact and complaints
For privacy, permission, deletion, or complaint requests, email support@vanohezy.com or visit the Support page. You may also complain to a competent data protection, telecommunications, consumer, or other authority where applicable.