SUPPORT

Answers, whenever you need them.

From adding your first loved one to exporting a complete backup, find clear guidance for Nown.

Quick start

Add someone

Add family, pets, or plants from My Home and start with suggested care templates.

Quick record

Tap +, choose who and what to record, then use recent values to finish faster.

Reminders

Add a reminder from a profile. If it does not appear, check iOS permissions, Focus, and quiet hours.

Backup & restore

Export a complete backup from Settings → Data Management. Import replaces current content.

First launch

Browse the introduction or enter the separate demo space. Demo content never enters your real records and is removed when you leave. When ready, add the first person, pet, or plant from My Home.

If a reminder does not appear

Photos and storage

Each record supports up to 9 photos. Images are managed with their record and included in complete backups. Larger photo libraries create larger backup files. Deleting a record also removes its linked images.

Backup notes

Appearance and language

Nown supports light, dark, and system appearance, multiple text sizes, Chinese, and English. Change these options anytime under Settings → Display.

Version and compatibility

Nown 1.0 is made for iPhone and requires iOS 17 or later. The download link will appear after release.

Still need help?

Email support@vanohezy.com. Include the app version, iOS version, steps, and expected result, but redact children's, health, and other sensitive information before attaching anything. You can also review the FAQ, Privacy Policy, and User Agreement.