SUPPORT

Answers, whenever you need them.

From adding your first loved one to iCloud backup, widgets, and iPad, find clear guidance for Nown.

Quick start

Add someone

Add family, pets, or plants from My Home and start with suggested care templates.

Quick record

Tap +, choose who and what to record, then use recent values to finish faster.

Reminders

Add a reminder from a profile. If it does not appear, check iOS permissions, Focus, and quiet hours.

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iCloud backup

Back up now or enable Automatic iCloud Backup under Settings → Data. Nown asks before restoring.

Add widgets

Add Nown from the Home or Lock Screen widget gallery for Today, records, memories, and family dates.

Use iPad

Nown adapts to portrait, landscape, and common window widths while keeping navigation familiar.

First launch

Browse the introduction or enter the separate demo space. Demo content never enters your real records and is removed when you leave. When ready, add the first person, pet, or plant from My Home.

If a reminder does not appear

Photos and storage

Each record supports up to 9 photos. Images are managed with their record and included in complete backups. Larger photo libraries create larger backup files. Deleting a record also removes its linked images.

Use iCloud backup and restore

  1. Confirm the device is signed in to an Apple Account and iCloud Drive is enabled.
  2. Open Nown → Settings → Data and tap Back Up to iCloud Now.
  3. Enable Automatic iCloud Backup if you want Nown to refresh the backup when the app enters the background.
  4. On a new device signed in to the same Apple Account, open the same screen and choose Restore from iCloud.
  5. Check the backup date before confirming. Restore replaces current Nown data on that device and cannot be undone.

iCloud backup is a complete backup file, not live record-by-record merge sync between devices. If iCloud is unavailable, check sign-in status, iCloud Drive, available storage, and the network connection.

Add and use widgets

Use Nown on iPad

Nown supports iPad portrait, landscape, and common window sizes, adapting navigation and content to the available width. Features stay familiar across iPhone and iPad. Use iCloud backup and restore to move data; do not assume two devices merge records live.

Backup security notes

Appearance and language

Nown supports light, dark, and system appearance, multiple text sizes, Chinese, and English. Change these options anytime under Settings → Display.

Version and compatibility

Nown is available on the App Store for iPhone and iPad and requires iOS or iPadOS 17 or later. Download Nown on the App Store.

Still need help?

Email support@vanohezy.com. Include the app version, iOS version, steps, and expected result, but redact children's, health, and other sensitive information before attaching anything. You can also review the FAQ, Privacy Policy, and User Agreement.